raving fans

Raving Fans in Every Seat of the Bus - How to Create Them!

Great Leadership Lessons, Note 15
The Three Things You Must Do to Have Raving Fans on the Bus

In three phrases, you need (1) the right hiring, (2) the right training and (3) the right supervision. Let's unpack each one.

ONE:  The Right Hiring
It may be more appropriate to say - hiring the right people. Jim Collins makes an interesting point (and it is one that has been confirmed by my own experience). You MUST hire people who already have your core mission, values and ethos as a part of who they are. One of the frequent failures is hiring people who have the competencies we need but not the same values and ethos. We assume that if they are somewhat ballpark, we can imprint our values/ethos on them. I have "yet" to see this really work.

Raving Fans in Every Seat of the Bus - When You Don't Have Them

Great Leadership Lessons, Note 14
And Trust Me - It is Going to be a Real Problem When You Don't . . .

Yesterday I introduced the idea of Raving Fan to talk about the kinds of employees you want to have as a part of your team. When Jim Collins talks about having the RIGHT PEOPLE in the right seat on the bus, at the very least, the Right People are true Raving Fans of the organization.

They love the organization.
They love the mission and values (The Core) of the organization.
They love the culture of the organization.
They love the "story" of the organization.
They love what they do as part of the organization.

Raving Fans in Every Seat (of the Bus)

Raving Fans book Ken BlanchardGreat Leadership Lessons, Note 13

Raving Fans!
You have probably heard that phrase before. It is the title of a very good book on customer service written by Ken Blanchard. If you haven't read it - you need to.

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