Emotional Intelligence and Reacting to Strong Emotions at Work

What To Do When Facing Strong Negative Emotions in the Workplace

Everyone has heard about emotional intelligence (Daniel Goleman).
Everyone "sort of" knows what we mean by emotional intelligence.
Everyone (almost) knows how important emotional intelligence is.

And yet - that very hard challenge of - being emotionally healthy and intelligent when others are in places of emotional distress and extroverting that distress - now that takes quite a bit of emotional intelligence.

When there is strong emotion at play (like fear, anger and sadness), leaders must really practice the Non-Anxious Presence and avoid being pulled into the emotional drama. It is helpful to have some practical and immediately applicable strategies and tactics for how to be "non-anxious."

Here are a few suggestions for "how-to" do this.

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