Leaders Listen

Whatever you may think of the behemoth Wal-Mart as it exists today, its founder - Sam Walton was quite the brilliant leader. Here is one of the really smart things Walton said and did.

Listen to everyone in your company and figure out ways to get them talking. The folks on the front line - the ones who actually talk to the customers - are the only ones who really know what's going on out there. You'd better find out what they know. Sam Walton

Right on!
Leaders Listen!
They listen all the time.
They pay attention and notice what others say and do.
They seek insights... they go looking for them... they don't wait for them to come calling.

They know those who are closest to the front lines of action (whatever the main action of your company is) are positioned to gain perspective by seeing what is gong on. Find out what they know. What they think about what they know. What they think needs to be done about the things they know.

This is part of what was included in Tom Peters famous - Manage by Wandering Around.

I change this to LBWA.  

Listen by Wandering Around.
   Learn by Wandering Around.
      Love by Wandering Around.
         Lead by Wandering Around.

The order is important.

Brian K. Rice
Leadership ConneXtions International

BrianRice@lcileaders.org